Letter to the building management · B1 · formal

Complaint about the laundry room

The washing machine in the building has been broken for three weeks. The caretaker says it is not his job and the management has not responded to two phone calls. You work shifts and normally do laundry on Sunday morning.

Write a written complaint to the management.

Length: 100–140 words

These must appear

• What is broken and since when
• What you have already done
• What consequences this has for you
• What you are asking for, with a deadline
• A polite but firm tone
• Formal close with contact details